DMA Enhances Swift Operations With DiXiO's Smart Messaging Platform

Key takeaways

✔️DMA experienced a significant increase in reliability and efficiency in their payment operations after implementing DiXiO’s Smart Messaging Platform.

✔️DMA was able to streamline their Swift payment operations, freeing up resources to focus on other areas of the business.

✔️DiXiO not only provided DMA with reliable connectivity solutions but also offered ongoing support for improving the overall health of their Swift environment.

Customer History

DMA is a technology-first company that provides an end-to-end SaaS solution to institutional investors across South Africa, Mauritius, and the UK. DMA enables regulated entities like asset managers, wealth managers, investment managers and financial advisors to connect their front and back office, break silos and reduce headcount.

The biggest challenge faced by DMA was the liability of the physical server, which had to be replaced frequently due to the power surges in South Africa. Another challenge was getting support with integration in the Swift environment as it was their first time in contact with the network. They needed a reliable solution that could help them improve their Swift journey and ensure uninterrupted Swift connectivity.

Customer Needs

DMA required a solution that could reliably connect them to the Swift network without interruptions or downtime.

Due to frequent power surges in South Africa, DMA needed a solution that could address the liability of their physical server.

As DMA was new to the Swift environment, they required assistance with setup, configuration, and ongoing maintenance to ensure a smooth Swift journey.

Reduce the need for manual checks and interventions while improving overall operational performance and resource allocation.

Solution

DMA turned to DiXiO’s Smart Messaging Platform to overcome this challenge and to improve the reliability and efficiency of their Swift payment operations. Because of our guaranteed availability and unmatched SLA, DiXiO were able to attend DMA requirements and guide them through their Swift journey. DiXiO’s SMP also provided DMA with ongoing support for improving the overall health of the Swift environment.

Since implementing DiXiO’s solution, the customer has experienced a significant increase in reliability and efficiency in their payment operations. They have not encountered any issues with missing claim payments or the need for constant manual checks on the Swift machine. This has freed up resources to focus on other areas of the business. Additionally, the company has been able to expand their payment operations to include international transactions between Mauritius and the UK with confidence in the reliability provided by DiXiO.

Conclusion

DiXiO's Smart Messaging Platform enabled DMA to overcome challenges related to server reliability and ensure uninterrupted Swift network connectivity.

DiXiO helped DMA navigate Swift integration challenges and improve the overall health of their Swift environment.

DiXiO's Smart Messaging Platform significantly improved DMA's operational efficiency by streamlining payment operations and reducing manual checks. As a result, DMA was able to allocate resources more effectively and focus on strategic initiatives.

DMA expanded their payment operations to include international transactions between Mauritius and the UK with the confidence and support provided by DiXiO. Taking advantage of DiXiO's scalability and flexibility, DMA can pursue new business opportunities confidently.