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Key takeaways

 

✔️ MEA faced challenges with Swift CSP Assessments and timely support.

DiXiO's Smart Messaging Platform (SMP) provided a simple and secure Swift connectivity allowing more automation and leading to significant business improvements.

The Smart Messaging Platform enhanced flexibility, while expert support ensured a seamless implementation process.

 
   “Using DiXiO’s Smart Messaging Platform, MEA was able to migrate its Swift infrastructure from on-premises to the cloud, which enhanced security and optimized connectivity. In addition, DiXiO played a crucial role in guiding MEA through a successful Swift assessment process.”
Dr. Adib Charif
Head of IT at MEA

 

mea-middle-east-airlines-logo-E2D30A7AA7-seeklogo.com_

MEA - Middle East Airlines
Industry:
Aviation
 
Where:
Beirut, Lebanon
 
Solution:
Smart Messaging Platform
 
Smart Messaging Platform
 
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   “Ensuring compliance with Swift CSP standards became a bottleneck for us. We needed a streamlined solution to achieve efficiency and maintain compliance.”
Zeinab Ismail
System Analyst at MEA Airlines

 

Customer History

Middle East Airlines, based in the Middle East, is a prominent player in the aviation industry, offering domestic and international flights to various destinations. With a fleet size catering to medium to long-haul routes, MEA plays a crucial role in connecting travelers across the region. As a growing airline, MEA faced challenges in managing and maintaining its Swift connectivity efficiently. Swift CSP Assessments were time-consuming, and obtaining timely support was proving to be difficult. This led Middle East Airlines to seek a solution that could streamline their Swift operations whilst ensuring compliance with industry standards.

 

Customer Needs

Simplify its Swift connectivity & ensure the timely completion of Swift CSP Assessments

Enhance operational efficiency through automation and compliance

Access reliable and prompt support for Swift-related issues

Implement a solution that offers cloud-based flexibility and robust security measures

Solution

Prior to adopting DiXiO’s Smart Messaging Platform, Middle East Airlines struggled to manage its Swift connectivity effectively. With DiXiO’s SMP, MEA found a comprehensive solution that addresses its needs:

  • Automation: The SMP automated various Swift processes, including CSP Assessments, leading to significant time savings and improved efficiency.
  • Security and Compliance: DiXiO’s platform ensured compliance with Swift standards and provided robust security measures to safeguard MEA’s financial transactions.
  • Cloud-Based Flexibility: The cloud-based nature of the SMP offered MEA the flexibility to access their Swift infrastructure anytime, ensuring uninterrupted Swift network connectivity.
  • Expert Support: DiXiO’s team provided prompt and reliable support, ensuring a smooth implementation process and ongoing assistance whenever needed.

“With DiXiO’s solution, we not only save time and resources but also have peace of mind. The Smart Messaging Platform has simplified our Swift connectivity while securing more than 90% of our security controls.”

Ola Abed al Aziz, IT Security Support at MEA

Conclusion 

Automation has made MEA's Swift operations more efficient

Security and compliance measures have boosted confidence in financial transactions

The cloud-based flexibility offered by the platform has enhanced operational agility

With DiXiO's expert support, MEA is well-equipped to navigate the complexities of Swift connectivity and ensure seamless operations

Next Steps

Moving forward, Middle East Airlines plans to leverage DiXiO’s solutions further to explore additional opportunities for optimizing their Swift infrastructure. They aim to enhance their operational efficiency continuously and stay ahead in an ever-evolving aviation landscape.

“We’ve noticed a remarkable improvement in our Swift operations since implementing DiXiO’s Smart Messaging Platform. Tasks that used to take hours are now completed within minutes, thanks to automation.”

Walid Younes, Program Management Lead, IT Department at MEA

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